Information technology - Service management - Part 2: Guidance on the application of service management systems
This Uganda Standard provides guidance on the application of a service management system (SMS) based on US ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply US ISO/IEC 20000-1, including references to other parts of US ISO/IEC 20000 and other relevant standards. (This second edition cancels and replaces the first edition US ISO/IEC 20000-2:2012, Information technology - Service management - Part 2: Guidance on the application of service management systems, which has been technically revised). This standard was PUBLISHED on 2020-06-16
| Price | UGX 80,000/= |
|---|---|
| Category | ENGINEERING AND CONSTRUCTION STANDARDS |
| Status | Voluntary |
| Format | |
| TC | UNBS/TC 18, Information and communication technology |
| ICS | 35.020 Information technology (IT) in general 03.080.99 Other services |
| Language | English |
| Edition | 2nd Edition |
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